NY resident for real

I've survived not one, but two trips to the DMV without being eaten by one of the grumpy ladies behind the counter. Whether its the Secretary of State, the DMV or whatever your state calls it, tell me, why are the people who work at these places so unhappy? After staring at the number on my paper ticket for an hour and a half, I'm definitely not in the best of moods. And these women (I'm yet to see a guy in this job) only worsen the pain. But, like I said, I've survived this round and walked away with proof of my new residence. Including not one, but two license plates to replace my single old blue. Now I just have to figure out how to put them on. Help, anyone?